Returns & Exchange Policy

We value you as our loyal customer and want you to have a wonderful shopping experience with Maddie X Jewelry.  If you are not completely satisfied with your purchases you may exchange your items for less or equal value within 14 days of receipt of your package.  

Please note that none of our fashion jewelry contains precious metals or stones like silver, gold or diamonds.  There is no warranty on the color as far as how long it will last, color changes, or stones coming out. Our products are only considered fashion wear.  No exchanges on used item(s).

Although we check all pieces for defects and damages before shipment, it is the full responsibility of the buyer to check the product upon its arrival to make sure it is free of any defects or damages.  If any kind of defect is found, it is your responsibility to contact us right away so that we may correct any issues right away.  Jewelry damaged due to buyers' negligence will not be accepted to exchange.